Terminal Cars – Legal & Privacy Policy

1. Terms & Conditions

By booking with Terminal Cars, you agree to provide accurate information and accept our service terms.

• Bookings must be made online
• Full payment required at booking
• Drivers may contact you for coordination

2. Payments & Stripe

All payments are securely processed via Stripe. We do not store card details.

3. Refund Policy

• 100% refund if cancelled 15+ hours before trip
• 70% refund if cancelled under 15 hours
• No refund after driver dispatch

4. Privacy Policy

We collect:

• Name, email, phone number
• Pickup and drop-off details
• Booking history

Your data is used strictly for service delivery and improvement.

5. Data Usage & Marketing

• Personalised offers and discounts
• Improved pricing strategies
• Service optimisation

We never sell your data to third parties.

6. Cookies

We use cookies and similar technologies to operate our website, improve user experience, understand website traffic, recognise returning visitors, and support marketing activity.

• Essential cookies for site functionality
• Analytics cookies to understand performance and usage
• Preference cookies to remember user settings
• Marketing cookies for advertising and retargeting, where applicable

You can accept or reject non-essential cookies through our cookie banner. Essential cookies may still be used where necessary for website operation and booking security.

7. Driver Terms

• Valid license and insurance required
• Professional behaviour expected
• Bookings handled via platform

8. Liability

We are not responsible for delays caused by traffic, weather, or external conditions.